FAQs

Frequently Asked Questions

Explore our most commonly asked questions below. If you need further assistance, feel free to contact our team — we're here to help you create your perfect space.

Shipping

How long does shipping take?

Our standard delivery timeframe is 5-14 business days. Due to the size and care required for luxury furniture, many items are shipped via freight to ensure safe and secure delivery. We prioritize product protection and quality handling every step of the way.

Do you offer free shipping?

Yes! We offer free, insured USA shipping on all furniture orders. No minimum purchase required. Every order ships with full insurance and tracking.

Do you ship internationally?

Yes — we offer international shipping on select items. We are actively expanding our global shipping capabilities, so availability may vary depending on the product. For specific inquiries, please contact our support team.

How is my furniture delivered?

Large furniture items are shipped via freight carriers with curbside delivery. The carrier will contact you to schedule a delivery appointment. Smaller items ship via FedEx or UPS directly to your door.

Returns & Refunds

What is your return policy?

We offer a 30-Day Return Policy. To be eligible for a return or refund:

Items must be unused
Items must be in original packaging
Proof of purchase is required

As a curated luxury retailer, return processing times may vary depending on the manufacturer or brand associated with your item.

What if my item arrives damaged?

If your item arrives damaged or defective, it must be reported within 48 hours of delivery. To report an issue: submit a request through our Contact Us page or call our customer support team directly. We will work quickly to resolve the issue through replacement, repair, or refund when applicable.

Financing

How does your financing option work?

We offer flexible financing options to make luxury more accessible. On each product page, you'll see a "Buy with Shop" option where you can explore available financing plans and get pre-qualified in minutes. This allows you to furnish your space now while paying over time.

Do you offer 0% APR financing?

Yes! We offer 0% APR financing through Shop Pay. Split your purchase into manageable payments with no interest.

Orders

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We'll do our best to accommodate changes, but orders already in processing may not be modifiable.

Do you price match?

Yes! We offer a Price Match Promise. If you find a lower price on an identical item from an premium brand curator, we strive for the best value. Contact our team with the details.

Product Information

Are you an premium brand curator?

Yes. Goldara Interiors partners with trusted manufacturers and premium furniture brands to offer authentic, high-quality products. As an premium brand curator, we ensure that every item meets strict standards for craftsmanship, durability, and design.

Do the products look like the photos?

We strive to display product colors and finishes as accurately as possible. However, due to monitor differences and lighting conditions, actual colors may vary slightly from photos. If you have concerns about a specific finish, please contact us and we can provide additional details or photos.